I don’t like to admit that I haven’t done many things like sign up for a storage unit, sign a lease or move into a new place on my own but here I am. TLDR at the end. Back story: Before moving all of my (and another’s) property out of a two bedroom with a garage into a single rented room on my own back in May 2023, I never signed a lease with it being solely my responsibility. Here I am November 2024, moved in and out of Hawai’i self storage, in and out of the single rented room and into a new two bedroom rental all on my own, with everything out of the storage unit. It started here, with Hawai’i self storage. The process: This was the first place I signed a lease on my own, from the start to finish the women who have helped me here were amazing. Kind, understanding and explained everything in a way that didn’t make me feel less. The units/ services: The units and building are clean and you can go in any time (they send emails if there’s something going on) with your key code that you set up when you sign on. There are almost always carts for you to use and they just brought in a bunch of new ones. Of all the times I’ve gone to the unit, I only had to wait for parking and a cart once and that was on the last day of the month for less than 5 mins. CLEAN. Everything is so clean. I never once saw a spider or anything. No garbage anywhere. Communication: I love that they send emails! Communication is on point. Security: This place is secure. You can’t get into the parking lot when they’re closed without your code. You can’t get to any other floor but your own without your code. You can’t get into any unit without your key. I really can’t even see a way to cut the locks that you have to use for your unit because of how they are shaped. Moving out: A BREEZE! Wow. Can’t even give these people enough stars. I called them up on a whim to ask when I had to move out or how much notice to give and they kindly let me know. To keep it short and I’d like you to just trust me without going into it, I can’t say enough for someone like me who is busy with work and does things last min. This was the most painless and sweet process again, their communication is on point. TLDR: Easy, secure, clean, accessible, 5 star customer service, communicative, professional care and a safe environment. 10/10 will 100% only ever rent a storage unit from them in the future and only ever recommend them. First and only for me. No notes!

It was great i put all my stuff there and then when i came back it was still there. All for an amazing price with lots of options. Would recommend and in fact im doing it again.

So far so great! Very spacious unit for the price. I love that the facilities feel new, and is very clean. The staff seem to care about the level of service they provide each client. This is why I rate them tops. I appreciate this, I matter to them and they are fair with me and fellow customers. They maintain 24 hour service, I am able to access my unit, any time. I am welcome with a smile and greeting every time I have visited there, so far. Recently, there was a problem with my dog being in the car, I think the situation was handled by staff appropriately, and graciously. I hope my dog may eventually be known to all staff and customers as the awesome pooch that he is. lol. I like the local touch and welcoming smiles the best. Mahalo nui loa, HSS staff! P.S. Oh yes, and thanks for the complimentary cookies and coffee.