Edit: I have to change my review to five stars, because the staff have been wonderful in getting everything fixed❤️ There was an emergency situation that I didn't know until later the next day, but it made total sense with what happened and how I wasn't able to get a response. Things happen and we're human, and Hawai'i Self Storage definitely stepped up and made things right❤️🫶🏾 Great customer service- when the day staff is in office.... -Please make sure you put your lock on the same day you purchase your unit! They will place a red lock on your unit, even if you paid! -There is a night staff, but they don't answer the phone. It's supposed to be 24/7, but it's a gamble. -The day staff was extremely helpful, but after hours is terrible. -Check your unit before taking your items out of your car/moving van! It's a real pain to having to reload everything after :( . - Pretty upset I'm out of $100 +, but I probably will cancel so I can find a storage facility that can accommodate my family. I wish someone one have called/emailed me about the lock before it being placed on my unit, I would have rushed back to put one on! - While my experience with Hawaii Self-Storage may have been a rare one, I'm hoping that someone doesn't end up in my situation. So please, make sure you answer any and all questions before signing an agreement!

So grateful to the people here. I had to leave my car, outdoors in the parking for a very long time and I returned to a safe vehicle.

Liz was awesome she is great professional I will not go to another storages in Hawaii