Frequently Asked Questions

How much space do I need?
Hawaii Self Storage has over 70 different sizes. The range of sizes can be a bit overwhelming, but rest assured we are here to help. Based on your responses to a few simple questions, our professional and experienced team members can recommend a size to meet your needs and your budget. We also provide free storage tours to view the recommended size options. Contact our office for more information and assistance.
What items are prohibited to store in your facility?
To ensure the safety and health of our customers and employees, the following items are not permitted in our facility: liquids, explosives, flammable liquids, toxic materials and perishables. If you have any questions regarding a specific item, please contact us.
When can I move in?
Our customers have the flexibility to select a move-in date that meets their needs and convenience. Visit our office during normal operating hours to select a unit and move-in date. You have the option to post-date your move in to make the actual moving date a bit smoother. You can complete the paperwork and payment one-month in advance.
What is required to rent a storage space?
After you agree to the size and price of the storage unit, our team members will need your personal contact information and a government-issued photo ID. Customers are required to sign our rental agreement packet and pay the initial investment, which includes the rent for the first month and a one-time administration fee.

Do I need to sign a long-term lease?
No. Our rental agreement is on a month-to-month basis. The need for storage can be unpredictable. Tenants are in control of their move-in and move-out dates. Once you are ready to vacate the unit, schedule your move-out date at least 30 days in advance.
How do I make a payment?
To save you the most money, automatic payment from your credit or debit card is required. We provide alternative payment options online, over the phone, or in-person for a small processing fee.

Why should I sign-up for Autopay?
Our automatic payment system is designed to process your rental payment on-time without any worry or concern about our late fees. Also, automatic payment will avoid our monthly payment processing fee.
When is my bill due?
Your rental payment is due every first of the month. If you signed up for automatic payment, you payment will be deducted on the first of the month.
When can I access my unit?
Our Kaimuki location has 24-hour access. All other locations can access their unit from 5:00 am to Midnight.

How can I access my unit when the office is closed?
In order to go through our security gates after office hours, you must use your customized security pass code. Your pass code was given at the time of signing our rental agreement. If you do not know your pass code, please contact our office during normal operating hours.

In the event of an unforeseen circumstance, will my items be protected?
Our rental agreement requires insurance or a protection plan to safeguard your valuables. Hawaii Self Storage customized a Storage Protection Plan for storage-related circumstances. Our in-house protection plan is a $0 deductible and handled locally. Tenants have the option to opt-in to our protection plan or select their own insurance plan. If you select your own insurance plan, you must bring in a copy of your certificate of liability or insurance addendum.